Privacy Policy

1. Who we are

Laffan Store is a grocery and household delivery business in Qatar. Our services include laffan.org, customer-support channels on WhatsApp, and “Sarah”, our AI customer-service assistant.

2. Information we may collect

Depending on how you use our services, we may collect:

• Your name, phone number and other contact details you provide.
• Delivery address information, including zone, street, building, unit and location details you choose to provide.
• Order details, products, quantities, amounts, payment method and order status.
• WhatsApp messages, images, voice notes or files you send to us.
• Basic technical information such as device, browser, usage and security data when you visit our website.

3. How we use your information

• To create, process, deliver and communicate about your orders.
• To answer questions and assist with product selection, prices and availability.
• To improve customer support, response times and service quality.
• To prevent fraud, misuse and protect our accounts and systems.
• To comply with applicable legal and regulatory obligations.

4. WhatsApp and Sarah AI

When you contact us on WhatsApp, your messages and attachments may be processed automatically by “Sarah” to assist with inquiries, products and orders. We do not ask you to send passwords, verification codes or card PINs through WhatsApp.

We may use technology providers to process messages and operate AI, hosting and ecommerce services. They are permitted to process information only as necessary to provide services to us and subject to appropriate agreements and safeguards.

5. Sharing information

We may share necessary data with providers that help us deliver our services, such as:

• Ecommerce and order-management platforms.
• WhatsApp and communications service providers.
• Hosting, database and AI service providers.
• Staff, delivery teams and suppliers where necessary to fulfil an order.
• Government or regulatory authorities where required by law.

We do not sell your personal information to advertisers.

6. Data retention and security

We keep information for as long as needed to provide our services, meet accounting and legal obligations, resolve disputes and protect our business. We use reasonable technical and organizational measures to reduce the risk of unauthorized access, loss or misuse.

7. Cookies and similar technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, improve performance and understand site usage. You can control certain cookies through your browser settings or tools made available on the site.

8. Your rights and choices

You may contact us to request access to, correction, updating or deletion of your personal information, or to object to certain uses, subject to rights available under applicable law.

9. Children’s privacy

Our services are intended for product purchasing and delivery and are not directed to children. If we learn that information about a child has been collected improperly, we will take reasonable steps to address it in accordance with applicable law.

10. Changes to this policy

We may update this policy from time to time. The latest version will be posted on this page and the “Last updated” date above will be revised.